Products
Client Support Service
Our Client Support Service provides direct case management assistance compliant with the Service Level Agreement and is based on the 24 hour service cycle. We also offer our clients direct access to: "The Solution Knowledge Base" Case Management (logging & tracking of cases + history access).
Our Client Support Service team is fully equipped to handle any type of request: technical, methodological, related to the system integration or other. Its workflow is composed of different task levels corresponding to the complexity of the given task. If the first level is able to solve the issue, the ticket is closed and a knowledge base warehouse is updated. If the issue needs to be escalated, it will be dispatched to the next level with the corresponding resources to move forward.
“By adopting a principle-based approach, moving to common building blocks for risk assessment, and levering standard risk definitions and control libraries, clients can realize cost savings of 10% to 20% while improving the overall effectiveness and quality of the governance, risk and compliance function.”
Neal Oswald
PricewaterhouseCoopers Canada
Latest Case Study
Texas Treasury Safekeeping Trust Company Risk Management
Endowment Adopts Risk Budgeting Strategy and Selects Riskdata To Implement New Approach